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Thursday, June 16, 2011

a BIG oops

Usually things run pretty smoothly around here. We're busy, I rarely take a break for more than a few hours. Work happens everyday and the biggest problem we have is selling more and keeping stocked and remembering to get to bed by midnight. (1:20AM).

Today was a slow day for me. I sent out some packages from yesterday. No sales today at all, but suddenly around 5PM I got emails and phone calls from customers.

I had screwed up. I put the labels on the wrong packages. So Ohio's purchase went to Virginia...Virginia went to Ohio.

The worst part was knowing I had screwed up. The best part is they were exceptionally gracious about it. To solve the problem they will be relabeling the boxes and shipping to each other. I will pay the shipping. As a gesture of goodwill I also refunded their original shipping charges. They'll probably also get a nice fat coupon soon for a percentage off.

How would you have handled it?